FAQs

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FAQs

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Accounts

Yes, you can.
No, you can't.
No, you can’t deposit/withdraw the money from HBL Pakistan.
No, the account with HBL UK is not linked with HBL Pakistan.
No, you can’t. For opening an account with HBL UK, please call at 0044 (0) 344 809 4258 and book an appointment with branch and visit the branch with required documents.
You can open an account in the following currencies:
  • GBP
  • USD
  • EUR
  • AED
  • CAD
  • AUD
  • JPY
  • ZAR
No, you can't.
To open a Bank account, we require:
  1. Proof of identity
  2. Proof of address
  3. Proof of income
  4. Initial deposit of £2,500
Yes, there is a minimum deposit limit for a HBL UK Bank account, a minimum amount of £2,500 to be maintained in the account every month.

Debit Card

Type of Debit Card Balance Requirement Cash Withdrawal POS
Low £1000-£5000 200 per day 700 per day
Standard £5000-£20000 300 per day 1000 per day
VIP £20000-Above 500 per day 1500 per day
No, a Debit Card can only be issued to a HBL Individual Current Account.
After three unsuccessful PIN entry attempts in the POS machine your card pin will be temporarily blocked. To reset the PIN for your HBL UK Debit Card, please visit any ATM insert the card and use Pin Service to unblock your pin and enter the correct pin.
Please call the HBL UK Contact Centre at 0044 (0) 344 809 4258 or visit a HBL UK Branch.
You should immediately call the HBL UK Contact Centre on 0044 (0) 344 809 4258 and select Debit Card option or go to your nearest HBL branch where branch staff will assist you. Upon your request, your card will be blocked, and you will be issued a replacement card.
No, you don’t need to as the HBL UK Debit Card is internationally accepted at retail outlets and ATMs abroad that carry the MasterCard, Visa logos.
Please call the HBL UK Contact Centre at 0044 (0) 344 809 4258 or visit a HBL UK Branch.
Yes, there is a minimum Balance Requirement of £2,500 for ordering a HBL UK Debit Card.
Yes, you can but only on ATM Machines.
HBL UK Debit Card is internationally accepted at retail outlets where MasterCard, Visa cards are accepted. It is also acceptable at all ATMs abroad that carry the MasterCard and Visa logos. You can view your account details and withdraw cash with the same ATM PIN that is used in your home country.
For a Debit Card please download Debit Card form from our website https://hblbankuk.com, fill all required fields, sign it and send it to your concerned branch through email/post. Once they receive the form after completing all required due diligence, they will issue a debit card to you. Or you can visit your closest branch.
For activation of a HBL UK Debit Card please call at 0044 (0) 344 809 4258.

E-Statement

Yes, you can request your branch through a written request for E-statement Form.
No, you can’t.
Yes, you can request your branch for paper statements.
To stop E-Statements please send written request your branch or visit your branch.
For E-statement registration please download the E-Statement form from our website https://hblbankuk.com and fill all required fields and sign it and send it to your concerned branch through email/post. Once they received the form after completing all required due diligence, they will register you for E-Statement. Or alternately, please visit your nearest branch.

E-Swift

No, you can't.
Please call the HBL UK Contact Centre at 0044 (0) 344 809 4258 or visit a HBL UK Branch.
For E-swift registration please download E-Swift form from our website https://hblbankuk.com fill all required fields and sign it and send it to your concerned branch through email/post. Once they received the form after completing all required due diligence, they will register you for E-Swift. Or alternatively, please visit your nearest branch.

General Questions

Call the HBL UK Contact Centre at 0044 (0) 344 809 4258 to lodge a complaint. The Bank shall ensure that complaints are responded to by mail or phone within 03 business days. Meanwhile, we assure you that your complaint will be resolved, no later than 45 business days.
No, we don't.
No, we don't.
No, you can’t we don’t have Bio metric facility in HBL UK Branches.
No, you can't.

Internet Banking

No, we don’t have any Mobile Banking App.
Yes, you can.
No, you can’t. To reset the password please call the HBL UK Contact Centre at 0044 (0) 344 809 4258 or visit a HBL UK Branch.
Please call the HBL UK Contact Centre at 0044 (0) 344 809 4258 or visit a HBL UK Branch.
Yes, you can. Please download Internet Banking form for Business and Sub User Form from our website https://hblbankuk.com , fill all required fields, sign it and send it to your concerned branch through email/post. Once they received the form after completing all required due diligence, they will create internet banking profile for you and user ID and password communicate to you through email. Or alternatively, please visit your nearest branch.
  1. View account details
  2. View transaction history
  3. View and download account statements in PDF format only
Web browsers like Internet Explorer, Mozilla Firefox and Google Chrome support HBL UK Internet Banking. Internet Banking works on a normal PC / Laptop but not on an apple iMAC or iPAD or any other iOS device.
After registration, use your Login ID, Activation Password and link to login for the first time. Create your Login Password. Minimum length of password is 14 characters and it should include an upper case, lowercase, numeric number and special character Please note the following:
  1. When You click on the link it takes you to a log in screen
  2. When the login screen comes up please untick the virtual keyboard and use the physical keyboard of your computer
  3. Internet Banking works on a normal PC / Laptop but not on an apple IMAC or IPAD
  4. The browsers supported are Internet explorer, Firefox and Google Chrome
  5. You need to type in the password supplied to you as defined
  6. The link to Internet Banking is: https://www.ibank.hbl.com.
For Internet Banking registration please download Internet Banking form from our website https://hblbankuk.com , fill all required fields, sign it and send it to your concerned branch through email/post. Once they received the form after completing all required due diligence, they will create internet banking profile for you and user ID and password communicate to you through email. Or alternatively, please visit your nearest branch.

Payments

You can submit a written request or an Additional Request Form to your nearest branch mentioning clearly the change in your details.
Yes, there is charges for transferring funds from a HBL UK account to other Bank Account.
Please download Fax Indemnity form from our website https://hblbankuk.com and fill all required fields and sign it and send it to your concerned branch through email/post. Or alternatively, please visit your nearest branch.
No, you can't.
If you are unable to attend the call, we will hold the payment until you call back to us at 0044 (0) 344 809 4258 and verify the payment.
In the case where we are unable to process the payment request. Then please visit the Branch physically and fill the request form and handover the counter to process the payment or send request form from registered Email.
For fund transfer please download fund transfer form from our website https://hblbankuk.com and fill all required fields and sign it and send it to [email protected]. Or to your concerned branch through your registered email/post. Once they received the form after completing all required due diligence, they will call you back on your registered Phone Number for confirmation of payment. Once you confirm they will transfer the funds on your behalf. Or alternative, please visit your nearest branch.

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