“Losing a loved one is never easy. We understand that managing financial matters during this time can be overwhelming. Our Bereavement Support Team is here to guide you through the process with compassion and clarity.”
How to notify us
The easiest way to notify us of a death is by completing our online form below or complete the Notification of Death Form.
If you prefer, you can contact us using one of the following options:
- Email: [email protected]
- Telephone: +44 (0) 344 809 4258 (Monday–Friday, 9:00am–5:00pm)
- Post: Bereavement Team, HBL Bank UK Limited, 9 Portman Street, London W1H 6DZ
- In branch: find your nearest branch –
Branch Finder
How we use your personal information
When you contact us or complete our Notification of Death Form, we will collect and use personal
information about you and the deceased to manage the bereavement process and meet our legal
obligations. For more details, please see our Privacy Policy.
Who can notify us
You can notify us if you are:
- a family member or close relative; or
- the deceased customer’s personal representative (executor or administrator).
What information will we ask for?
We will ask for information about you and the deceased so we can secure the accounts and confirm next steps.
Information about you
- Your full contact details
- Your relationship to the deceased
- Proof of identity and address
Information about the deceased
- Full name, date of birth, date of death, account details (if known)
- Evidence of death (original or certified death certificate)
- Personal representative or next‑of‑kin contact details
What happens next?
Once notified, we will take steps to protect the deceased’s accounts and write to the personal
representatives confirming the next steps and required documents.
Personal accounts
Sole accounts will be restricted to prevent unauthorised activity. Direct debits, debit cards and
standing orders will be cancelled. Interest on savings usually continues until closure.
Joint accounts
Joint accounts remain open and automatically transfer to the surviving account holder.
Safety deposit boxes
For sole‑registered boxes, access will be restricted. For jointly licensed boxes, access depends on
the mandate and the terms of the agreement.
Condolence letter
We will provide a written summary explaining:
- steps taken to secure the accounts
- documents required to proceed
- any additional requirements
- how we will keep you updated
Need help paying Inheritance Tax or funeral expenses?
If urgent access to funds is required, we may be able to make payments directly from the account
prior to receiving a Grant of Representation.
